alx138 Privacy Policy

This page describes what we collect when you use alx138 and how we keep that data protected. We at alx138 take data security and privacy seriously. When you register for an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks, or interact with our games and markets, we collect personal information necessary to operate our service, verify your identity, prevent fraud, and comply with applicable regulations.

Our approach to privacy centres on transparency and security. We collect only the information needed to deliver our platform—your identity for verification, payment details for transactions, and activity logs for account administration. We do not sell your data to third parties. Your information is encrypted, stored securely, and accessible only to essential staff and authorised processors. We retain data for as long as necessary to fulfil legal obligations and maintain account integrity.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on alx138

We collect different categories of information depending on your interaction with alx138. When you register, we collect your email address, chosen username, and password. During account verification (KYC), we collect your government-issued identity document (passport, national ID, or driver's license), date of birth, and proof of address. We also collect your phone number if you choose to enable two-factor authentication.

When you deposit funds, we collect payment information including the payment method you select (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank details), transaction amount, and timestamp. We do not store full payment card details; our payment processors handle sensitive financial information directly. When you play games on alx138, we log your spin history, bet amounts, game outcomes, and account balance changes. We also collect device information including your IP address, browser type, and operating system to maintain platform security and prevent fraud.

Why we collect this information on alx138

We collect personal data for several essential purposes. Account security and verification prevent fraud and comply with anti-money-laundering (AML) regulations. Payment processing requires financial information to confirm deposits and process withdrawals. Gaming activity tracking allows us to calculate weekly cashback, manage tier progression, and fulfil loyalty programme terms. Device and IP tracking helps us detect suspicious activity, prevent duplicate accounts, and protect against account takeover attempts.

We encrypt your identity and payment data

All personal information transmitted to alx138 is encrypted using industry-standard protocols. Your password is hashed and never stored in plain text. Payment details are handled by PCI-DSS-compliant processors.

Third-party processors and data sharing on alx138

We share personal data only with essential third parties. Payment processors receive your payment information to facilitate deposits and withdrawals. These processors operate under strict confidentiality agreements and comply with international payment security standards. We may share limited information with our hosting providers and cybersecurity partners to maintain platform security. We never sell your email address or personal data to marketing companies or advertising networks.

Our servers may be located outside your jurisdiction. Data transferred internationally is subject to the same encryption and security practices as domestic storage. We comply with data transfer regulations where applicable and maintain data protection standards across all locations.

Your rights and our data handling commitments on alx138

Your data access and deletion rights

You can request a copy of your personal data held on alx138 at any time by contacting our support team. We will provide a summary of all information we collect and how it is used. You can also request correction of inaccurate information, such as your address or phone number. If you close your account, we retain your data for a limited period to fulfil legal obligations and resolve disputes. After this retention period, we securely delete your personal information.

Cookies and tracking on alx138

We use cookies to enhance your experience on alx138. Session cookies keep you logged in during your visit and are deleted when you close your browser. Persistent cookies remember your preferences and help us recognise returning members. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, though this may affect alx138 functionality.

Data retention and account closure

We retain account data for the duration of your membership and for a defined period after account closure to meet legal requirements and resolve disputes. Transaction history is retained for financial audit purposes. Identity documents are retained only as long as necessary for verification and AML compliance. You can request permanent deletion of non-essential data after the legal retention period has passed.

Note: If you request data deletion while disputes or withdrawals are pending, we retain the minimum information necessary to resolve those matters before proceeding with deletion.

Security practices protecting alx138 accounts

We implement multi-layer security to protect your account and data. Two-factor authentication (2FA) is optional but recommended; enabling it requires a second verification step each time you log in. Our staff access personal data only when necessary to support your account or investigate issues. We conduct regular security audits and penetration testing to identify vulnerabilities. All systems use encryption in transit and at rest.

Contact us regarding privacy on alx138

If you have concerns about how we handle your data, questions about this privacy policy, or requests to access, correct, or delete your information, contact our support team. We respond to privacy inquiries within five business days. If you believe your data has been mishandled, you can lodge a formal complaint through our dispute resolution process or escalate to the relevant data protection authority in your jurisdiction.

Personal identifiable information (PII)
Name, date of birth, national ID number, passport details, phone number, email address, and residential address.
Financial information
Bank account numbers, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment), deposit and withdrawal amounts, and transaction dates.
Account activity
Game play history, bet amounts, wins and losses, login times, and device information used to access alx138.

We are committed to protecting your privacy while operating alx138 transparently. Our data handling practices reflect industry standards and align with international privacy principles. We update this policy periodically to reflect changes in our practices or applicable law. Major updates will be communicated through your account dashboard. Continued use of alx138 constitutes acceptance of our current privacy policy.

If you have specific concerns about data handling during periods such as Idul Fitri, Idul Adha, Imlek, or Nyepi when promotional activity increases, or questions about payment security during high-volume periods around Liga 1 or Piala AFF tournaments, our privacy team is available to clarify. Data protection remains consistent across all seasons and operational periods on alx138.